Kudo’s to U.S. Composites!

It’s always a pleasure to have something good to write about a vendor you deal with. Excellent customer service can mean so much these days.

If you recall, I ordered some more epoxy from U.S. Composites the other day. Well, when it arrived last Friday I was busy and didn’t get around to opening it. Sunday evening I opened the box and found that the gallon of resin had sprung a leak. The jug itself was leaking (split a seam I think)… the lid was still tight and well sealed (plug, screw on lid and tape).

The entire shipment was sealed in a heavy plastic bag that had contained the spill, although everything else was fairly well covered in goo. One nice thing was that most of the small stuff (fiberglass roller, pumps) were in their own bags, so they were ok.

Well, now I had a rather expensive mess. I called them Monday morning and was promptly greeted with apologies and offers to send replacement containers for any that were too messy to use. Absolutely no question about sending a replacement jug of resin.

I declined the kind offer of new bottles and they were going to ship the other. It came today, well packed in packing peanuts and just what I ordered.

Thanks for a good recovery! Visit U.S. Composites and check out their supplies.

Epoxy sources

I continue to be busy shopping away for essential supplies. Can’t get started without about three basics:

  • Plywood
  • Lumber (dimensional)
  • Epoxy (or glue of choice)

This post is going to list some of the epoxy sources I’ve found. Other than recommendations and comments by others, I can’t vouch for any of them, but wanted to list them all in one place so that I can find them again, and so that any of you who are wanting to shop can check them out.

First off, there is a good discussion on the WoodenBoat Forum that covers a lot of these suppliers, with opinions.

First off, there’s always the "big boys" in the epoxy world:

Then there are some other suppliers that I’ve found:

 

The Basics of Vacuum-Bagging – Webinar (Web Seminar)

>>> The Basics of Vacuum-Bagging – Webinar (Web Seminar)

Professional Boatbuilder is presenting a series of online learning opportunities as a free service. This first of the ProBoatEvents: Online covers The Basics of Vacuum-Bagging – this is the technique where vacuum is used with a plastic film to infuse materials with a bonding agent/resin. The presenter was Joe Parker of Pro-Set Epoxy.

Highly worth your time if you are looking or considering any type of epoxy construction. Note that this vacuum bagging technique doesn’t just have to be for epoxy infusion… there are even times you can use it just as a huge "clamp".