A while back we had a link to the BitterEnd blog, an interesting (although sometimes a bit harsh) blog detailing the adventures of a vessel assist operator in the Pacific Northwest.
A recent posting on his site leads us to another couple of blogs of other vessel assistance people, these on the East coast. Sounds like the kind of things they deal with is about the same everywhere.
Some interesting reading, and some things to learn from. It would be better to take some of the lessons they point out, directly or indirectly, to heart before the same issue happens to you.
These guys most all seem to provide a great service and generally know what they are doing.