GMC Tools - Great Customer Service!

Submitted by v28build on Tue, 2008-06-10 16:44

In my last post I mentioned calling GMC Tools to see about getting planer blades. Monday a representative of theirs called me back and left contact information on my answering machine... from Australia!

I've been quite sick and didn't make the return call yet. Well, just a few minutes ago he followed up and reached me. That is really above and beyond the call, to me.

Ordered replacement blades... be here in a week or two. All talking to a very polite gentleman from Australia. I'll let you know if the right thing gets here, but so far, they have been exceptional. And all on toll-free US numbers.

Apparently a couple of different brand names are manufactured by this company behind the scenes, so do a bit of research, or you can probably buy direct if you like.

Money = $30.00 US (two sets of blades)

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Submitted by Tools and Toys | Craft A Craft (not verified) on Wed, 2008-06-18 22:00.

[...] v28build Of course most of us would argue there's not much difference between tools and toys. GMC came through today... one week and a day and I now have two sets (4 cutting surfaces, since they are reversible) [...]

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